Nick

5th student in SFU

My major is computing science

I’ve accomplished 1 year Co-op program with Blackberry in Ottawa, and Broadcom in Richmond

I am expected to graduate in this April

Broadcom:

My role is Application Software Developer, and our team is responsible for deliver VoIP phones for customers like Cisco.

3 main activities

1st: provide customer support:

Basically, we develop the board of the phone and cisco put a plastic cover on the phone and sell it.

During the developing stage, customer will point out certain features performance is bad of VoIP phone by using CSP(customer support protocol)

Once I see it, I would try to reproduce the problem. If yes, then I use profiling tool to capture the log and try to fix the issue to send reply to the customer

2nd: Automate Testing:

Before deliver the board to customer, our team will run tests to make sure the board is working.

I write scripts to automate the test and record the result into documents

3rd: documentation:

Internal documents:

after fix bug for a board, I will write documents to record the step about how to fix, so if someone else have the similar problem they can follow the step in the document to fix the bug.

Blackberry:

At day time: run manual test in the lab.

I will configure the lab setting to simulate AT&T signal

Follow the test instruction on the computer and mobile phones

Before I leave the office, configure the automated test framework using API

Once the test does not pass the requirement, i will capture the log and write report on JIRA, so the developer and my manager can see it and track the progress